Refund and Returns Policy

1. Refund & Returns Eligibility

We accept returns for products purchased from our store under the following conditions:

Unused & Undamaged: Items must be in original packaging with all accessories (e.g., manuals, mounting hardware) intact.
Timeframe: Returns must be initiated within 15 days of delivery for non-customized products.
Exclusions:
- Final-sale items: Marked as “Non-Refundable” at checkout (e.g., specialty helmets, installed GPS systems).
- Customized/Installed products: No returns for tailored accessories (e.g., engraved parts, aftermarket installations).
- Damaged by misuse: Items showing signs of physical damage (e.g., crash damage, water exposure) are ineligible.

Step 1: Contact Us with:

Step 2: Obtain Approval

We will review your request within 24–48 hours and confirm eligibility.

Step 3: Return Shipment

International Orders: Coordinate with our logistics partner for return logistics.
Refund Processing: Initiated after verifying the returned item (7–14 business days).

Timeline: Refunds credited to original payment method within 7–14 business days of receiving the item.
Method:
- Defective/Damaged Items: Full refund + free replacement (shipping included).
- Non-defective Returns: Refund minus 15% restocking fee (applies to domestic/international orders).
Exceptions:
- Customs Fees: Non-refundable for international returns due to customs clearance issues.

Free Exchanges: For defective items or wrong specifications (domestic orders only).
International Exchanges: Contact us for approval and logistics coordination.

Force Majeure: Returns/exchanges may be delayed due to natural disasters, strikes, or geopolitical events.
Warranty Claims: Separate from returns—contact us for hardware defect repairs (valid for 1 year post-purchase).